Shipping & Returns

Information about shipping & returns

Delivery and shipping

Ordered on weekdays before 16:00, same day shipment

An order for 16 o'clock we usually try to dispatch the same day via GLS. Need order for a specific date, which you can change in the ordering process. Is the date too far ahead then place the order at a later time. Once you receive the flexible delivery mail GLS, you can still change the delivery method. Also you can see here in what period comes your order. When adjusting the delivery method you choose another location or date.

Service GLS

At 16:00 ordered, pick up next day on the service chosen. GLs you receive a message when the package is to be collected.

Same day delivery

Ordered before 12:30, same day delivery! If you place an order before 12:30 it is possible that same day to have. This applies only to business days, Mon / Fri. Your order will be delivered by Fadello.

mailbox mission

For mailbox items have a delivery time of 2-3 business days. We try to ship the orders for 16:00 made the same day.

Packing and shipping

Your order will be packed with utmost care, while we often use recycled materials. Our shipping also include the packaging material required to make the products and tubes (with ants) to be packaged so well and safely as possible. Hence, the shipping costs may be somewhat higher. From 50 euros shipping costs are lower.

For questions

Do you have questions about specific products or larger quantities, please contact us. Do you have complaints, please report them directly to us on email we will respond as soon as possible, within 1 day - usually within a few hours.


Our service we find most important, something goes wrong with your order and this is not due to improper handling, installation or servicing, we will do everything to resolve it nicely for you!

Privacy respects the privacy of all users of its site and ensures that the personal information you give us will be treated confidentially. We use your information to conduct the orders as quickly and easily as possible. For the rest, we will use this information only with your permission. will sell personal information to third parties and only used to process your order. uses the collected data to provide the following services:

  • If you place an order, we need your name, email address, delivery address and payment information to process the order and you of its progress to keep informed.
  • If you place an order with we keep the data on a secure server.
  • Information about the use of our site and the feedback we receive from our visitors help us to further develop our website and improve.
  • If you decide to write a review on or Webstore choice, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors.

If you have any questions may have regarding this Privacy Policy, you can contact us. We'll help you if you need information about your data or change it.

Right of return

Although we are not legally required (we deliver animals / goods that spoil quickly / age), we still have the right to cancel your order within 14 days after receipt without giving any reason. You've canceled again after 14 days to send the order back. You will then be credited to the total order amount, including shipping costs (if complete, in new condition and in original packaging). Only the cost of your return home to Ant Farm for their own account. if reasonably possible - - if you use the right of withdrawal of the product with all accessories and will be returned in original condition and packaging Ant Farm. To exercise this right, please contact us via Immediately after receipt we will take the return pending and approved within 1 business day following the return of the purchase price.

payment methods

You can pay us in almost every way possible. Ideal, Paypal, Credit Card, forward and afterwards.

Customer Service | Complaints

We encourage you to notify us first complaints by emailing This does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur . From February 15, 2016 is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at . When you treat complaints not elsewhere then you are free to file your complaint using the EU platform.