Customerservice and complaints

Customer Service | Complaints

To give you the best customer service is a main priority with us. If something goes wrong, we encourage you to first notify us with your complaint by emailing If this does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur. From February 15, 2016 is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at When your complaints are not taken care of elsewhere, then you are free to report your complaint using the EU platform.